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Changes for page 15 Fault Troubleshoot

Last modified by Mora Zhou on 2024/12/04 18:12
From version 4.1
edited by Stone Wu
on 2022/08/03 14:55
Change comment: Renamed from xwiki:PIStudio.16 Hardware Faulty Common Measures.WebHome
To version 12.1
edited by Theodore Xu
on 2023/01/07 13:55
Change comment: There is no comment for this version

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Title
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1 -16 Hardware Faulty Troubleshoot
1 +16 Faulty Troubleshoot
Author
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1 -XWiki.Stone
1 +XWiki.AiXia
Content
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130 130  
131 131  This document is mainly teaching that how to locate the problem if the HMI cannot be detected when connect to PC by the USB cable. Totally there are 3 aspects need to consider: PC USB port, HMI USB port, USB cable.
132 132  
133 -== PC USB Port ==
133 +== PC USB port ==
134 134  
135 135  See whether the problem is from PC Port, if change another one USB port, can it be OK?
136 136  
137 -== USB Cable ==
137 +== USB cable ==
138 138  
139 139  See whether the problem is from cable, if change another one cable, can it be OK?
140 140  
141 -== HMI USB-B Port ==
141 +== HMI USB-B port ==
142 142  
143 143  See whether the problem just happen on the single one HMI, if at the same condition of PC and cable, is it able to detect the others HMI?
144 144  
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163 163  
164 164  == Calibration settings ==
165 165  
166 -Connect the HMI to PC Download tool. Please try to delete the exists calibration file and try to calibrate again. See whether it can help or not.
166 +Unable to exit calibration screen at power on：
167 167  
168 +* **Method 1: **Is the HMI already installed on the cabinet? 
169 +** please uninstall it from cabinet and try to calibrate it again. if the pressure of the lock on the cabinet too much may cause the HMI to touch abnormally.
170 +* **Method 2: **Please check whether the protective film of HMI is abnormal or bulging.
171 +** please remove the protective film and try the calibration again. Because HMI's protective film may cause touch abnormalities if it is stuck to the touch board.
172 +* **Method 3: **Please use the download tool of the software to remove the calibration, please try to use the tip object to calibrate the HMI accurately.
173 +
168 168  (% style="text-align:center" %)
169 169  [[image:calibrate.png||height="428" width="700" class="img-thumbnail"]]
170 170  
171 171  == Touch board ==
172 172  
173 --If HMI is on the cabinet, please uninstall it from cabinet and try again. If lock too tight on the cabinet, it will influent the touch operations.
174 -
175 --Try to remove the front film sticker.
176 -
177 --If all options above are still not help to the calibration, please replace the new touch board.
179 +* **Method ：**Please check whether the TCH light of the HMI is abnormally on or always on without touching the HMI?
180 +** please replace the new touch board.
181 +* If all options above are still not help to the calibration, please connect US.