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Changes for page 15 Fault Troubleshoot

Last modified by Mora Zhou on 2024/12/04 18:12
From version 5.1
edited by Stone Wu
on 2022/08/08 10:59
Change comment: There is no comment for this version
To version 15.1
edited by Mora Zhou
on 2023/12/22 11:08
Change comment: There is no comment for this version

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Author
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1 -XWiki.Stone
1 +XWiki.Mora
Content
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1 -= **1 Display faulty** =
1 += **Display faulty** =
2 2  
3 -The following is mainly talking about the how to judge and treat the HMI when the users come across the faulty issue.
3 +The following is mainly talking about how to judge and treat HMI when the users come across the faulty issue.
4 4  
5 5  There are mainly three kinds of most common display failures:
6 6  
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126 126  ** If yes, it can enter the backstage interface, please check whether the LCD is in good contact, whether the cable is oxidized, or try to replace the normal LCD;
127 127  ** If not, please replace the motherboard;
128 128  
129 -= **2 USB faulty** =
129 += **USB faulty** =
130 130  
131 131  This document is mainly teaching that how to locate the problem if the HMI cannot be detected when connect to PC by the USB cable. Totally there are 3 aspects need to consider: PC USB port, HMI USB port, USB cable.
132 132  
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151 151  
152 152  Already used for a while, USB is OK and fine before: Maybe it is caused by interference from the site, check all the devices whether are well grounded or not.
153 153  
154 -= **3 Touch faulty** =
154 += **Touch faulty** =
155 155  
156 156  This document is mainly teaching that how to locate the problem if the HMI cannot exit the calibration screen. Totally there are 3 aspects need to consider: calibrate tool, calibration settings, touch board.
157 157  
... ... @@ -163,15 +163,19 @@
163 163  
164 164  == Calibration settings ==
165 165  
166 -Connect the HMI to PC Download tool. Please try to delete the exists calibration file and try to calibrate again. See whether it can help or not.
166 +Unable to exit calibration screen at power on：
167 167  
168 +* **Method 1: **Is the HMI already installed on the cabinet? 
169 +** please uninstall it from cabinet and try to calibrate it again. if the pressure of the lock on the cabinet too much may cause the HMI to touch abnormally.
170 +* **Method 2: **Please check whether the protective film of HMI is abnormal or bulging.
171 +** please remove the protective film and try the calibration again. Because HMI's protective film may cause touch abnormalities if it is stuck to the touch board.
172 +* **Method 3: **Please use the download tool of the software to remove the calibration, please try to use the tip object to calibrate the HMI accurately.
173 +
168 168  (% style="text-align:center" %)
169 169  [[image:calibrate.png||height="428" width="700" class="img-thumbnail"]]
170 170  
171 171  == Touch board ==
172 172  
173 --If HMI is on the cabinet, please uninstall it from cabinet and try again. If lock too tight on the cabinet, it will influent the touch operations.
174 -
175 --Try to remove the front film sticker.
176 -
177 --If all options above are still not help to the calibration, please replace the new touch board.
179 +* **Method ：**Please check whether the TCH light of the HMI is abnormally on or always on without touching the HMI?
180 +** please replace the new touch board.
181 +* If all options above are still not help to the calibration, please connect us.